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How Splitcab Works

The Booking Process

1

Fire up the app and either enter your pickup address or use the geo location to pinpoint your pickup. Fill in your desired time and destination and select either a Splitcab to the airport or one of the private minicab options for local journeys.

2

When booking a Splitcab departure to the airport, please bear in mind that there will be a 30 minute pickup window. If you have booked an 09:00 departure to the airport, your pickup will be between 09:00 and 09:30. Please be ready to depart at the beginning of the pickup window as otherwise you delay everyone else. When your driver arrives you will receive a push notification, please ensure these are enabled in your settings. Please do NOT forget to add your flight number in the flight number field and adhere to the suggested pickup time.

3

Once booked, you can view not only the PCO / TFL licensed driver’s details, contact number and rating but also his affiliated PCO / TFL licensed company’s details and contact, easily track your driver live to your pickup point on the app.

4

At the end of the journey you can rate your driver and also tip him / her if you feel that they have gone that extra mile.

Airport Arrivals

You can also book airport arrivals; these are only slightly more expensive than departures. Please ensure that you enter your Flight number in either the 'flight' field or 'premise' field and that the time you book is the scheduled arrival time of your flight. Please do not enter a pickup time but ensure it is the flight’s scheduled arrival time as the Splitcab system will track the flight in case of delay and then send your driver in according to the timings below regardless of any desired pickup time you may enter.

When you exit arrivals please meet your driver at the arrivals barrier in your arrival terminal. Your driver will be waiting with a name board 45 minutes after your flight lands and will assist you to your vehicle.

Remember that you can track your driver on the Splitcab app and if you have any problems locating him / her, you can call your driver via the app's 'track my driver' feature.

Please also bear in mind that this is a shared service, so you may travel with other passengers and you may have to wait for co-travellers to clear customs. There is a maximum wait of 45 minutes from when you meet your driver, the average is currently around 20 minutes.

Stay Safe with Splitcab

Safety is of paramount importance to the Splitcab team. We currently have a number of safety features listed below and we are working on additional safety options which will be released in early 2015.

All drivers must have the following before they are accepted onto the network via one of our partner companies:

Valid PCO / TFL private
hire drivers license
Fully comprehensive
private hire insurance
Enhanced
CRB check

Ratings

We currently allow users to rate drivers and drivers to rate users, any drivers that have less than a 4 star rating are barred from working on the Splitcab network, any users with less than 3 stars will have to catch the bus.

Be nice!

We want people to enjoy their journey’s with Splitcab and so do not tolerate any instances of drugs or alcohol abuse within our vehicles. Splitcab will also not accept any instances of racism / sexism / violence / discrimination or aggression against either drivers or passengers. So please keep any wild opinions or views to yourself.

Your money!

We do not store any of your payment details, the shared services are currently credit card and Splitcab currency only, normal private minicabs can be booked by card, cash or Splitcab currency.

Communication

We provide you not only with your drivers name, photo, car registration and contact number but we also provide the contact details for the registered, licensed minicab office they work from. Failing these 2 options, we offer a 24-hour support line.

Same sex transfers

We believe that our users deserve the choice of whom they travel with and so same sex shared ride’s can be requested. You can even choose the sex of your driver, though this is subject to availability, in the majority of cases we can honour these requests. Both these options currently need to be requested by email on receipt of confirmation but will be automated on the app in the next couple of weeks!

We have a whole range of additional social and safeguarding features that will be launching in early 2015 and we are working closely with local community organisations to monitor all aspects of the service.

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